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Live Phone Answering Services

100% US agents. full coverage. Flexible call scripting.

Take Your Business to the Next Level, One Call at a Time

With Offsite Reps virtual receptionists, you can turn more callers into customers, take better care of your clients and improve your team’s ability to focus and be productive.

Stop Missing Important Phone Calls

Did you know that 85% of people won’t try calling back if a company doesn’t answer their call the first time? Stop missing important calls, and business! With Offsite Reps’ answering service, you can ensure that you never miss another phone call again.

See How It Works

Build Loyalty and
Customer Satisfaction

Did you know that 78% of customers will consider changing providers after having a bad customer service experience? Being unable to reach a live person is one of the most frustrating experiences a customer can have. Keep this from happening to your customers with full phone answering services from Offsite Reps!

Explore Our Pricing Plans

Reduce Overhead,
Increase Productivity

Using a professional answering service to handle your calls allows you to focus on what matters most to your business, and it costs far less than hiring in-house staff. You only pay for what you use, and there are no contracts or hidden fees.

50% Off First Month Limited Time Offer

More Than Just an Answering Service

Offsite Reps’ virtual receptionists can perform a wide range of services on your calls,
so you can spend less time following up and more time growing your business.

Message Taking

Our virtual receptionists will answer your phone calls when you’re not available and take a message with all the details you need.

 

Lead Collection

Specify the information you want us to collect and Offsite Reps will deliver lead captures with everything you need to pre-qualify your best opportunities.

 

Call Screening

Let Offsite Reps screen your calls based on your call screening preferences, so you get only the calls you want, when you want them.

Order Processing

Using our software or your web-based ecommerce system, our agents can answer frequent questions and process orders and returns.

 

Call Transfers

Our friendly, virtual receptionists will greet every caller, patching calls through to you and your team per your call handling instructions.

 

Event Registration

Putting on an event? Our virtual receptionists can help handle the overhead of frequently asked questions and attendee registrations.

 

Appointment Scheduling

Our agents will help fill your schedule and manage your business appointments in your web-based calendaring and scheduling software.

 

Integrations

Whatever software your business uses, chances are Offsite Reps can integrate it into your script for even more call handling capabilities.

78%

of people go elsewhere after a bad service experience.

76%

of customers hang up if they don’t reach a live person.

85%

of customers won’t call back after an unanswered call.

Experience the Offsite Difference

Offsite has decades of experience delivering high-quality, high-touch answering services for a wide range of clients big and small. Start your 50% Off First Month Limited Time Offer today and begin to see for yourself what Off Site Reps can do for you.

100% U.S. Company

All our receptionists work in the United States.

Live Call Answering Service

Friendly, Reliable, Profesional, as well as Affordale.

Trusted Experience

Years of experience to handle millions of calls annually

Customized Call Handling

Industry leading call scripting capabiliies

Answering Service FAQs

Who will be answering my calls?

Located in Wilmington Delaware, our team of over 150 friendly and professional virtual receptionists are always ready to answer your calls in 4 rings or less.

Do you specialize in particular types of businesses?

Offsite offers a flexible platform that works for businesses of any size and industry. From contractors, attorneys, dentists, chiropractors, real estate agents and more, Offsite has been answering calls for thousands of businesses nationwide since 1990.

What kind of training do your virtual receptionists receive?

Offsite’s agents are trained to take calls for all different types of companies. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to deliver service that will wow your callers.

How soon can you begin answering my calls?

At Offsite Reps, we build every script completely custom to your business. Once we gather your script information, we begin answering your calls within 24-48 hours.

How will I receive the information that agents collect from callers?

Your call details are submitted to you following the call in any format you prefer. We can automatically email or text the information to you after every call, send you a daily batch file with the previous day’s messages or even input them directly into the software of your choice.

Are there any exceptions to your availability?

Offsite’s live receptionists are ready to take all of your calls anytime, any day or night. With round the clock service, we can answer your calls and only transfer the most important calls based on your preferences.

The Evolution of Answering Services