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How Our Answering Services Work

Your on-demand team of  virtual receptionists.

Getting Started with Offsite Reps Is Easy as 1 – 2 – 3

Getting up and running with Offsite Reps is fast and easy. In most cases, we can begin answering calls for your business in as little as 24 hours.

Configure Your Script

When you start service, we’ll help you setup a “call script” to provide our agents with detailed instructions on how to handle your calls.

We Start Answering Your Phone Calls

Once your script goes live, our team of agents are ready to begin acting as a seamless extension of your business around the clock

You Begin Receiving Call Summaries

After each call (or daily if you prefer), we’ll send you to the message, lead or confirmation relevant to the action we preformed on the call.

You Have Complete Control From “Hello” to “Goodbye”

With the most flexible call scripting software in the industry, you’re in complete control. Have our agents do as little or as much as you prefer, and rest easy knowing that you have Offsite Rep’s award-winning team of virtual receptionists representing your business like it was our own – every time the phone rings.

How Do I Get My Calls to Offsite Reps?

It’s easy to get your calls to Offsite Reps. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your Offsite Reps number one of three ways:

  • Forward your calls to Offsite Reps all the time
  • Forward your calls to Offsite Reps as needed
  • Forward your calls on a ring-no-answer basis (calls will automatically rollover to Offsite Reps if you don’t answer after 3 rings)

Who Will Be Answering My Calls?

Offsite Reps’ team of over 150 highly-trained and experienced agents answer every call from our state-of-the-art contact center in Florida. To learn more about what makes our team the best, visit our virtual receptionists page.

How Do I Receive Details from My Calls?

We offer 3 convenient ways for you to receive your messages, leads, and confirmations relevant to the actions we perform on your calls:

  • Real-time Call Summaries – Receive an email and/or SMS message after each call.
  • Daily Batched Call Summaries – Receive a call summaries CSV by email daily.
  • Native Application – Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.

Who Uses Offsite Reps’ Answering Services?

Offsite Reps’ answering service works great for businesses and industries of all types and sizes. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to help your business make a great impression every time the phone rings.

Our People Make the Difference

When people ask us what makes Offsite Reps stand out from other companies, our number one answer is always our team. Sure, we have great technology and a powerful call scripting platform, but it’s our people that ultimately set us apart with a level of service that you just won’t find anywhere else.

Mike E.

Loves tap dancing, and hockey

“Life is like a giant performance on the main stage”.

Shelia T.

Enjoys bike riding and yoga

“Endurance and self control are great life lessons”

Manny P.

Video games and my family

“Multi-tasking high stress situations and understanding has brought me this far and guides me now”.

Saleena C.

Social media and fishing

“My hobbies have taught me patience and effective communications”.

Paul D.

Youth League football coach

“As coach Paul I’ve been able to effectively talk to different people on many different levels”.

 

Linda B

Amateur treasure hunter

“Exploring and digging deeper to uncover the truth is my passion”.

Samuel J.

Student Athlete

“Focus is key”

More Than Just an Answering Service

Offsite Reps’ virtual receptionists can perform a wide range of services on your calls,
so you can spend less time following up and more time growing your business.

Message Taking

Our virtual receptionists will answer your phone calls when you’re not available and take a message with all the details you need.

 

Lead Collection

Specify the information you want us to collect and Off Site Reps will deliver lead captures with everything you need to pre-qualify your best opportunities.

 

Call Screening

Let Off Site Reps screen your calls based on your call screening preferences, so you get only the calls you want, when you want them.

Order Processing

Using our software or your web-based ecommerce system, our agents can answer frequent questions and process orders and returns.

 

Call Transfers

Our friendly, virtual receptionists will greet every caller, patching calls through to you and your team per your call handling instructions.

 

Event Registration

Putting on an event? Our virtual receptionists can help handle the overhead of frequently asked questions and attendee registrations.

 

Appointment Scheduling

Our agents will help fill your schedule and manage your business appointments in your web-based calendaring and scheduling software.

 

Integrations

Whatever software your business uses, chances are Off Site Reps can integrate it into your script for even more call handling capabilities.

78%

of people go elsewhere after a bad service experience.

76%

of customers hang up if they don’t reach a live person.

85%

of customers won’t call back after an unanswered call.

Experience the Offsite Reps Difference

Offsite Reps has decades of experience delivering high-quality, high-touch answering services for a wide range of clients big and small. Start your  50% Off First Month Limited Time Offer today and begin to see for yourself what Offsite Reps can do for you.

100% U.S. Based Company

However our reach and workforce is Global.

Live Call Answering Service

Friendly, Reliable, Profesional, as well as Affordale.

Trusted Experience

Years of experience to handling calls annually

Customized Call Handling

Industry leading call scripting capabiliies

Answering Service FAQs

Who will be answering my calls?

Located in Wilmington Delaware, our team of over 150 friendly and professional virtual receptionists are always ready to answer your calls in 4 rings or less – 24 hours a day, 7 days a week.

Do you specialize in particular types of businesses?

Offsite offers a flexible platform that works for businesses of any size and industry. From contractors, attorneys, dentists, chiropractors, real estate agents and more, Offsite has been answering calls for thousands of businesses nationwide since 1990.

What kind of training do your virtual receptionists receive?

Offsite’s agents are trained to take calls for all different types of companies. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to deliver service that will wow your callers.

How soon can you begin answering my calls?

At Offsite, we build every script completely custom to your business. Once we gather your script information, we begin answering your calls within 24-48 hours.

How will I receive the information that agents collect from callers?

Your call details are submitted to you following the call in any format you prefer. We can automatically email or text the information to you after every call, send you a daily batch file with the previous day’s messages or even input them directly into the software of your choice.

Are there any exceptions to your 24/7 availability?

Offsite’s live receptionists are ready to take all of your calls anytime, any day or night. With round the clock service, we can answer your calls 24 hours a day, 7 days a week, 365 days a year – and only transfer the most important calls based on your preferences.

The Evolution of Answering Services