How Our Answering Services Work
Getting Started with Offsite Reps Is Easy as 1 – 2 – 3
Configure Your Script
When you start service, we’ll help you setup a “call script” to provide our agents with detailed instructions on how to handle your calls.
We Start Answering Your Phone Calls
Once your script goes live, our team of agents are ready to begin acting as a seamless extension of your business around the clock
You Begin Receiving Call Summaries
After each call (or daily if you prefer), we’ll send you to the message, lead or confirmation relevant to the action we preformed on the call.
You Have Complete Control From “Hello” to “Goodbye”
How Do I Get My Calls to Offsite Reps?
Who Will Be Answering My Calls?
How Do I Receive Details from My Calls?
Who Uses Offsite Reps’ Answering Services?
Our People Make the Difference
More Than Just an Answering Service
Our virtual receptionists will answer your phone calls when you’re not available and take a message with all the details you need.
Specify the information you want us to collect and Off Site Reps will deliver lead captures with everything you need to pre-qualify your best opportunities.
Let Off Site Reps screen your calls based on your call screening preferences, so you get only the calls you want, when you want them.
Using our software or your web-based ecommerce system, our agents can answer frequent questions and process orders and returns.
Our friendly, virtual receptionists will greet every caller, patching calls through to you and your team per your call handling instructions.
Putting on an event? Our virtual receptionists can help handle the overhead of frequently asked questions and attendee registrations.
Our agents will help fill your schedule and manage your business appointments in your web-based calendaring and scheduling software.
Whatever software your business uses, chances are Off Site Reps can integrate it into your script for even more call handling capabilities.
Experience the Offsite Reps Difference
100% U.S. Based Company
However our reach and workforce is Global.
Live Call Answering Service
Friendly, Reliable, Profesional, as well as Affordale.
Years of experience to handling calls annually
Customized Call Handling
Industry leading call scripting capabiliies
Answering Service FAQs
Who will be answering my calls?
Located in Wilmington Delaware, our team of over 150 friendly and professional virtual receptionists are always ready to answer your calls in 4 rings or less – 24 hours a day, 7 days a week.
Do you specialize in particular types of businesses?
Offsite offers a flexible platform that works for businesses of any size and industry. From contractors, attorneys, dentists, chiropractors, real estate agents and more, Offsite has been answering calls for thousands of businesses nationwide since 1990.
What kind of training do your virtual receptionists receive?
Offsite’s agents are trained to take calls for all different types of companies. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to deliver service that will wow your callers.
How soon can you begin answering my calls?
At Offsite, we build every script completely custom to your business. Once we gather your script information, we begin answering your calls within 24-48 hours.
How will I receive the information that agents collect from callers?
Your call details are submitted to you following the call in any format you prefer. We can automatically email or text the information to you after every call, send you a daily batch file with the previous day’s messages or even input them directly into the software of your choice.
Are there any exceptions to your 24/7 availability?
Offsite’s live receptionists are ready to take all of your calls anytime, any day or night. With round the clock service, we can answer your calls 24 hours a day, 7 days a week, 365 days a year – and only transfer the most important calls based on your preferences.